Frequently Asked Questions

Here is a list of answers to typical questions that users might ask.


Home care is health care or supportive care provided to a Service User or Client by a professional caregiver in the Service User or Client’s own home. It is different to care provided in group accommodations like nursing homes. It is also known as domiciliary care, care at home or in-home care. It’s not only about providing personal care as we can also help with tasks such as tidying up after a meal, cleaning, shopping, washing clothes etc.

Home care can be considered at any given time. You could consider it when you start feeling overwhelmed, can’t cope with demands of life due to health condition, your main carer is away or simply need companionshipOur care service packages are not one size fits all, instead, they are tailormade to suit each Service User’s individual needs 

Personal Assistant care support can be considered at any given time. You could consider it when you start feeling overwhelmed, can’t cope with demands of life due to a mental health condition, learning disability, autism or any other reason. The support service you receive will be person centred to suit your individual needs.

Help is at hand as we are just one phone call, email or consultation awaySoon after the first contact we will arrange a consultation with you and or your representative to better understand your needs and the care that you would like to receive. We will put together a tailormade care plan for you and the delivery will begin at agreed times on the agreed day. 

Home care start within 24 hours of reaching out to us as we are prepared for emergency situations. On the other hand, Personal Assistant support care can be provided on the earliest agreed date between you, the Local Authority and ourselves. When privately funded, the care can be provided much sooner.

Supported living or supportive living is a service that helps people with a range of support needs retain their independence, whilst offering that extra physical and emotional support whenever it is needed to help them lead fulfilling lives in their own homes.

The cost of home care or supported living varies as it depends on your needs and the support you require. You will be able to discuss this on consultation day. There are a number of funding options available that may help fund your care.  Our charges are competitive and provide excellent value for money, taking into consideration the quality of care we deliver.

We value relationships and consistency. Therefore, we try our best to ensure that the care you receive will be delivered by the same Carer or Support Worker all the time. However, there are times when this may not be possible due to holidays, emergencies and other unforeseen situations arising. VBS-Healthcare is there to meet your needs and your Carer or Support Worker preferences are taken seriously.